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Return & Exchange Policy

The product once purchased will not be returned and refunded under any circumstances.

NoonVao allows its customers to exchange the purchased items subject to conditions. The exchange of items will only be allowed if:

  • The customer has submitted a request for exchange (via email) within 7 working days of receipt of the purchased item;
  • The customer in his/her request for exchange has stated the reason(s) why he/she wishes to exchange the item;
  • The item is in its original packing and the price tag is intact;
  • The original invoice of the item he/she wishes to exchange is sent along with the item;
  • It has no emits, odors, perfume scents, stains, or anything which suggests the item was used or washed.
  • Items bought on sale cannot be returned or exchanged.
The shipping amount for exchange will be paid by the customer.